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Carabay Returns Policy

We believe that in order to have the best possible shopping experience, our customers should not have to worry about buying from us. So if for whatever reason you're not happy with your purchase, please get in touch with our customer service team by contacting us here

Have a read of our returns policy below for more information:


  1. To return a product, request a refund, a partial refund, exchange a product, or ask for store credit, we require a receipt or proof of purchase.
  2. You must have a valid reason for returning your item, for example:
    • Goods are faulty
    • Incorrect Item was delivered
    • There are certain situations where only no refund, partial refunds, or store credit only is granted, these reasons include but are not limited to:
      • Products with obvious signs of use.
      • Products which have been damaged after purchasing
      • Item not in original condition
      • Missing parts, or a number of products in a batch have been used. For e.g. (Customer bought box of 500 coffee cups, they then used 50 of the cups, customer wants to return the remaining 450 cups as they no longer need the extra cups. Refunds will not be granted for this case as the fault is with the customers own poor planning)
      • You no longer require the product
      • Any item that is returned more than 30 days after purchase
      • Product purchased in error
      • Any reasons not due to an error by Carabay
      • Etc...

    However, sometimes we will make exceptions for loyal customers or first time customers that made mistakes, so always contact us and we can inform you whether or not we are able to offer you a refund, partial refund, or store credit.

    Once your returned item is received and inspected by our sales staff, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you are refused a refund you are welcome to collect the item you paid for again, or if you are unable to collect you can arrange for it to be shipped back to you(shipping costs will apply).

    Late or Missing Refunds

    • If you where given an incorrect refund amount give us an email with photographic proof and we will resolve the issue as soon as possible.
    • Refunds can take up to 10 business days to be transferred back into your bank account. If its been more than 10 business days & you haven’t received a refund yet, give us a call and we'll confirm if there is any issues with the bank details or card info you have provided us, or if we entered any details incorrectly.
    • If you paid in cash and requested the cash refund be posted out to you, you will need to contact An Post as it is out of our hands once posted, if your refund has been lost in transit. (We will always explain this risk to you prior to posting any cash refunds and will only do so if you agree to accept the risks involved with this form of refund)
    • Alternatively check your bank account again, or check with your bank directly, perhaps it is listed as a transaction name you don't recognise. Compare the value of your order with all values recently transferred into your account and you should spot your refund this way.
    • If you still haven't received your refund after following all the above steps, contact your credit card company, it may take some time before your refund is officially cleared.
    • Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us here.

    Sale items/Discounted Items
    Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded.

    We only replace items if they are defective or damaged. We may also exchange if you purchased the wrong size and the items you recieved pass a quality inspection upon being returned. If you need to exchange an item for the same item, send us an email at once we confirm we can exchange an item and send it to: Carabay Packaging Products, Units 1 - 5, Liosban Industrial Estate, Tuam Road, Galway City, Ireland

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    To return your product, you should mail your product to:

    Carabay Packaging Products,
    Units 1 - 5,
    Liosban Industrial Estate,
    Tuam Road,
    Galway City

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping charge will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Usually you will receive it in less than 10 business days but it could take longer depending on the individual circumstances of your item. If you are shipping an item worth over €75, or a valuable item you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if you do not.